Choose the desired collection method:
- Collection at the indicated address: done via CTT or Correos Express between 9am and 7pm on the working day following the return registration on the website. Once you complete the collection request process, you will receive an SMS with all the information: collection number, day, and time slot. This option is only available for orders delivered via CTT or Correos Express, in mainland Portugal.
- Pick-up from a DPD Pickup point: If you have chosen to pick up your order from a Pickup point, you will be able to return it to us through the same method. Once you have completed the pick-up request process, you will be able to deliver your order to the same location where you picked it up.
- International shipments: if your order has been dispatched outside Portugal or Spain, the return costs will be borne exclusively by the customer and there will be no automatic collection.
- Shipping to the TASHI/Planet Jewellery address: the entire process is overseen by you with your chosen carrier. The address is Planet Jewellery, Rua Eng.º Ferreira
Dias, n.º 924, 2º, Salas E31/35/36, 4100-246 Porto.
Choose how you want to receive the refund: through the same method of payment of the order or with a voucher, valid for use in a new purchase (only in the online store).